Terms and Conditions

Placing an order with On The Hoof at The Three Horseshoes


Prices are accurate at the time of printing and include UK VAT (currently at 20%). We reserve the right to alter prices from 1st January 2020.


Deliveries to mainland United Kingdom over £50 in value will be free of charge. For orders under £50 value, we charge a flat rate of £4.95 for delivery. If the item ordered is in stock, we aim to despatch your order on the day, or the day following receipt of your order. Your order will be despatched via courier, so please allow five working days for delivery. However, if immediate delivery is essential, then please telephone The Three Horseshoes, on 01263 862312 to ensure the item is in stock and priority is given to your delivery. We will ask you to pay an additional charge where we are charged more for delivery.

Product Availability and Stocking

We make every effort to stock a reasonable quantity of each item. However we have elected to offer a choice to our customers and, therefore, it is not always possible to stock sufficient quantities to guarantee immediate despatch. When we receive an order, we will endeavour to despatch the item to you within 7 working days. If we cannot despatch the item within 7 working days, then we will telephone you to tell you our anticipated date for despatch and allow you to reconsider your order. If ordering for Christmas, we suggest that you allow 10 working days for us to arrange delivery.

Shipping and Insurance

Orders are sent to you with insurance against damage. When you receive the goods, please make sure that they are in good condition. Please notify us of any damage within 7 days, by telephone (01263 862312) or email (shop@bristonhorseshoes.co.uk). We will ask you to return the goods to us and, upon receipt, aim to despatch a replacement item to you as soon as possible and reimburse you for the the cost of return postage. If we are unable to source a replacement item, then we will reimburse you the amount paid for the item.

Invoices and Receipts

We will send a receipt for all orders, either with the goods or to follow in the post, except those sent to third parties as gifts. In these cases we send a separate receipt direct to the purchaser.

Returns - Satisfaction Guarantee

We want you to be completely satisfied with your purchases from On the Hoof, at The Three Horseshoes. For products purchased on-line, or by telephone, if you are not satisfied with the goods you receive, you may return them to us within 30 days and we will give you a full refund, provided that the goods are received by us in good condition. You will have to bear the cost of return postage or courier unless the goods were damaged before you received them or our product description was misleading, in which case we will refund your return postage costs. Please note that all sizes are approximate and colours are reproduced as accurately as possible within the printing process. There are no refunds available on gift vouchers.

Product Information

Please note that slight variations in colour and size may occur from time to time.


Online - www.bristonhorseshoes.co.uk/shop

Telephone Us on 01263 862312 and we will take your order directly.

Gift Vouchers - available in any amount, starting at £10, from The Three Horseshoes or by telephone.

Postage & Packing (Mainland UK)

Delivery costs are added at the time of ordering depending upon the item ordered.

For larger items we may contact you with a quote for delivery.

Should you require a specific time for delivery please telephone us on 01263 862312

Overseas orders: charges vary by country and region, please contact us directly for details.

Let Us Send Your Gifts For You!

We will gift wrap your present, add a message and send your gift to anywhere in the UK.

Gift wrap is £3 per parcel, plus carriage to each delivery address.

Telephone us to discuss your gift requirements on 01263 862312


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